Last updated: September 2026
If you are a consumer in the EU - buying for purposes outside your trade, business or profession - you have 14 days to withdraw from a paid Karea subscription without giving any reason. The period runs from the day the subscription is taken out.
Send us a clear statement that you are withdrawing - an email to info@kpilotlabs.com from the address on your account is enough. You may use the model form below, but you do not have to. Sending the notice before the 14 days are up is sufficient; it does not matter when it reaches us.
We refund what you paid within 14 days of being told, using the same payment method, at no cost to you.
Because Karea starts working the moment you subscribe, you are asked at checkout to expressly request that it start during the withdrawal period. If you then withdraw, you pay a proportionate amount for the part of the billing period you had access to, and we refund the rest. Once a billing period has been fully supplied, the right of withdrawal for that period is spent.
This is separate from cancelling: cancelling stops the next renewal and leaves your access running to the end of the period you paid for.
Complete and return this form only if you wish to withdraw from the contract.
To: KPilot Labs, info@kpilotlabs.com I hereby give notice that I withdraw from my contract for the supply of the following service: Service: Karea subscription (plan: ............................) Ordered on: .............................................. Name of consumer: .............................................. Address of consumer: .............................................. Account email: .............................................. Signature (only if this form is notified on paper): ...................... Date: ..............................................
If we do not resolve a withdrawal or refund to your satisfaction, you can use the European Commission's online dispute resolution platform or contact your national consumer authority.